Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Digital Subscriptions
Some products in our store are delivered digitally — including digital downloads, online content, and access to digital resources. When you purchase a digital subscription, access is granted immediately upon payment.
Digital subscriptions may be cancelled at any time; however, because digital content is delivered immediately, we do not offer refunds for the current billing period once access has been granted. Your access will continue through the end of your paid billing cycle, after which it will not renew.
Memberships
Memberships are managed through our membership platform. When you purchase a membership, you gain access to member-exclusive content, resources, and benefits as described at the time of purchase.
- You may cancel your membership at any time through your account portal or by contacting us directly.
- Cancellations take effect at the end of your current billing period. You will retain access to membership benefits through that date.
- Memberships are non-refundable for the current billing period once renewed.
- Some memberships may have a minimum commitment period, which will be disclosed at checkout.
Courses & Educational Content
Courses purchased as part of a subscription or standalone purchase grant access to course materials as described at the time of purchase.
- If course access is subscription-gated, cancelling your subscription will end access at the close of your billing period.
- If you purchased lifetime or one-time access to a course, cancelling an unrelated subscription does not affect that access.
- Course purchases are generally non-refundable once course materials have been accessed. See our returns policy for exceptions.
Third-Party & Vendor Products
Some products available in our store are sourced from or fulfilled by independent third-party vendors listed in our Vendor Directory. Cancellation and return terms for third-party vendor products may differ from our standard policy.
- Please review the individual vendor's terms at the time of purchase.
- For cancellation requests on vendor-fulfilled orders, contact us and we will coordinate with the vendor on your behalf.
- Graceful Homesteading is not responsible for cancellation or refund decisions made solely at the discretion of a third-party vendor.
Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
How to Cancel
To cancel any subscription, membership, or pre-order, you can:
- Log into your account and manage your subscription or membership from your account portal
- Click the link in your order confirmation email
- Contact us directly at twinoutlooks@gmail.com